Last Updated: 3/31/25
Welcome to the RSS Transport FAQ page. We’ve compiled answers to common questions to assist you. If you need further information, feel free to contact us.
1. What services does RSS Transportation and Logistics offer?
RSS Transport provides a range of freight and logistics services, including:
- Dry Van Shipping: Secure transport for non-perishable goods.
- Refrigerated (Reefer) Transport: Temperature-controlled shipping for perishable items.
- Intermodal Transport: Efficient combination of truck and rail services.
- Hazmat Transport: Safe and compliant transportation of hazardous materials.
We primarily serve the Southeast and Midwest regions but are equipped to handle shipments across the U.S.
2. How can I request a shipping quote?
To obtain a quote:
- Online: Visit our Request a Quote page and fill out the form with your shipment details.
- Phone: Call us at 901-341-5542 to speak directly with one of our Sales Representatives.
3. What information is required for a shipping quote?
Please provide:
- Pickup and delivery locations.
- Shipment dimensions and weight.
- Type of goods being shipped.
- Special requirements (e.g., temperature control, hazmat handling).
4. Are there specific requirements for hazmat shipments?
Yes, for hazardous materials:
- Provide all necessary documentation, including Material Safety Data Sheets (MSDS) and proper labeling.
- Ensure compliance with all federal and state regulations.
Our team is trained in hazmat protocols to ensure safe and legal transport.
5. How does RSS Transportation and Logistics handle refrigerated shipments?
We maintain the specified temperature range throughout transit. It’s essential to provide accurate temperature requirements when booking. Our equipment is regularly inspected to ensure optimal performance.
6. What are your payment terms?
Our standard payment terms are Net 30. Payments are due 30 days from the invoice date. For alternative arrangements, please contact our billing department.
7. What is your policy on shipment cancellations?
Cancellations should be made in writing at least 24 hours before the scheduled pickup. Late cancellations may incur fees. Please refer to our Terms & Conditions for more details.
8. How can I track my shipment?
We offer real-time tracking through our online portal. Use the tracking number provided at booking to monitor your shipment’s status. For assistance, contact our customer support team.
9. What should I do if my shipment is damaged or lost?
If you encounter issues:
- Document the damage: Take photos and note any discrepancies on the delivery receipt.
- Notify us promptly: Submit a written claim within 30 days of delivery.
- Provide supporting documents: Include invoices, photos, and any other relevant information.
Our claims department will process your claim in accordance with our Cargo Claims & Liability policy.
10. Do you offer expedited shipping options?
Yes, we provide expedited services for time-sensitive shipments. Please indicate your urgency when requesting a quote, and we’ll tailor a solution to meet your deadlines.